Return Policy

This Return, Refund and Cancellation Policy is between Build Africa Company Limited ("we", "our", "us", "Build Africa" and "Company") and you ("Customer", "you"), a purchaser of items listed on our online marketplace/website, www.buildafrica.store ("Website").

At Build Africa, we aim to ensure your purchase experience is consistently positive. However, we understand that there may be times when you may wish to return items you have purchased. This Returns, Refunds and Cancellation Policy ("The Policy") outlines the terms and conditions for accepting returns and processing refunds for items bought on the Website. It also delineates the circumstances under which we will not accept returns or provide refunds.

This Policy covers the following:

• Return Policy;
• Refund Policy; and
• Cancellation Requests.

A. Return Policy

You can initiate a return or exchange of any item purchased on the Website in accordance with this Policy. Any item intended for return must be in a condition suitable for resale. This means that the item must be unused and in the same condition you received it, in its original packaging, with all seals, tags, labels and accessories intact, where applicable.

Items not eligible for return include:

• items previously designated as "non-returnable";
• items that are repackaged by you;
• items altered in any shape or form by you;
• items that have been used by you; and
• items damaged after delivery to you.

All return requests must either be initiated through the Website, by contacting Bella via WhatsApp at +234 704 700 0229 or through your designated Business Development Representative before the relevant products are physically returned.

Once we receive your return request, we will endeavour to process same as soon as possible. Accordingly, we offer a one day period to send back any item that meets the requirements for return. Where we are unable to process your request within the prescribed number of days, we will be happy to extend the return period, and this will be communicated to you.

Note that this Return Policy contains distinct terms and conditions for different items which are as follows:

Damaged Items

We will accept a return or exchange of damaged items where:

• the items were damaged in transit by us;
• the content and quality of the items are clearly different from what was ordered;
• the items were defective upon delivery; or
• the items were damaged from the manufacturers.

Items Erroneously Ordered and Delivered

• items erroneously ordered and delivered may be returned provided that the customer notifies us of the error within 24 hours after the receipt of the delivery of the order, and we confirm receipt of such request to return;
• you will be responsible for the cost of return of items erroneously ordered and delivered in a good condition; and
• you will also forfeit the delivery fee paid for delivering the items to you.

Return and Exchange of Civil Items

A request for the return and exchange of civil items may be approved, where:

• the items are damaged at or during delivery;
• a wrong item is delivered, or the items delivered do not meet the specifications or are materially different from what was ordered; or
• defective items are delivered.

Return and Exchange of Electrical Items

A request for the return and exchange of electrical items may be approved where:

• the items are damaged at or during delivery;
• a wrong item is delivered, or the items delivered do not meet the specification and/or grade ordered; or
• defective items are delivered.

Return and Exchange of Mechanical Items

A request for the return and exchange of mechanical items may be approved where:

• the items are damaged at or during delivery;
• a wrong item is delivered, or the items delivered do not meet the specifications or are materially different from what was ordered; or
• defective items are delivered.

Disapproved Return/Forfeiture

• orders for aggregate must be inspected and confirmed before offloading. Once accepted without inspection, such orders are non-returnable and non-refundable;
• for other deliveries which require counting, customers are to inspect and confirm the quantity and condition of the goods at the point of delivery. Any issues reported after confirmation will not qualify for a return or exchange; and
• we reserve the right to disapprove return requests if they do not meet our Return Policy or if the return is not initiated within the allowed timeframe. If we do not approve your return request, we will notify you of this fact, and you will not be entitled to return the products.

B. Refund Policy

• the refund process begins after we have completed the evaluation of your returned item. Accordingly, refunds will only be possible in respect of approved returned items;
• once your refund claim is validated, we will proceed with the refund, and endeavour to process the refund within five business days of completing our evaluation; and
• your refund will be processed directly into the bank account which has been provided by you in furtherance of the refund, and may take up to two business days before you receive same.

C. Cancellation Policy

Cancellation requests may be sent to us through the designated feature on the Website or by contacting our official customer care via email at support@buildafrica.co or by phone on +234 704 700 0227 or +234 704 700 0229 within 24 hours of placing an order and prior to delivery.

You shall receive a full refund of payment made in the original form of payment, provided that the items have not been shipped to you. Where the items have been shipped, the provisions of the Return Policy will apply.

Where a cancellation request is received after 24 hours of purchase, the cancellation may still be processed, but you will be required to forfeit the delivery fee paid, irrespective of whether the item has been shipped to you or not.